1and1 User Reviews & Opinions

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1and1 User Review submitted by Philippe Cochy on August 26, 2009
Really, I do not understand the criticism I read here.
I am a customer of 1and1 France for 7 years and, although i am a very critical guy, I'm pleased about every aspect: price, automation, support.
I have a Linux Virtual Private Server package that allows me to use freely a powerful equipment for... 10 euros per month.
Il n'y a pas photo! 
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1and1 User Review submitted by Kyle on June 5, 2009
I bought domain names from 1and1, and then I wanted to cancel my domains. You know it was almost impossible to cancel them.
Their panel is suck. It's really difficult, so I called them to cancel my domains. They said they would and then a month later they charged the fee on my credit. I complained they said no refund and no way. I asked them again and again to have the refund because it was not my fault. Just they keep saying sorry we cannot. So, I do not want to use 1and1 service anymore. I asked them removing my information such credit info, etc. They said they would not remove my credit information. It doesn't make sense.....Suck...This is my email which I got from them.
-------------------------------------------------------
Thank you for contacting us.

I have spoken with our billing department regarding the payment method
on the account information. They have informed me that a payment method
must be on the account information at all times. This is something I can
only apologize for.

If you have any further questions please do not hesitate to contact us.

--
Sincerely,
Damion Son
Customer Service
1&1 Internet
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1and1 User Review submitted by Tony Raimondo on April 1, 2009
I have been using 1and1 hosting for 5 years and have signed up a number of sites to them. None of these sites have had any problems. Whenever I had a question, their tech support answered correctly. I recommend their services. 
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1and1 User Review submitted by Pelokee on March 18, 2009
After visiting the site and reading the reviews of 1&1, I have to add my opinion in the seas of all of the negative reviews I have read.

I have been a 1&1 MS Business hosting plan customer for about two years and have not had the same problems I am reading about. Granted, my websites only get about 1000 hits a month, but I have yet to be aware of any downtime.

Also, I have contacted tech support a handful of times regarding various issues - mostly how to do things that I, as a novice webmaster was not familiar with. I have always received prompt and useful responses from tech support. They could probably use a lesson or two in professional communication, but so can a lot of other tech support entities.

To set the appropriate stage, I have always used e-mail to contact them and have not tried telephone support.

I just wanted to share my experience because as a beginner, I loved the value and flexibility of 1&1's services and overall have no complaints. 
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1and1 User Review submitted by charlie on February 17, 2009
Don't use 1and1, their servers frequently crash, and take hours to get back on line.

Their 99.99% uptime guarantee is useless, it's just words on a screen and means nothing!

If you want your site to run interupted and don't want to have to spend half your life on the phone to customer support (who don't speak proper english and aren't very helpful) then use someone else!

AVOID 1 and 1!!!!!!!!!!!! 
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1and1 User Review submitted by Ron on June 11, 2008
It is 10:37 PM, spent all evening on the phone with 1and1 going in circles: Our managed dedicated server has been down since 9:30 AM or so, we can't get answers from anyone other than the server is being replaced and will be ready in 2 hours, 12, 13 houes later still not resolved. Spent the evening talking with tech support, explain everything to them, then they say we will transfer to server dept, rings, no answer, back to a tech support person then start all over again, did that for over 90 minutes, got nowhere, and all our clients sites are still down, 128 domains. This will put us out of business as clients are saying they will pul out. This is the service we are getitng from 1and1 after being a client for over 4 years.  
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1and1 User Review submitted by Ron on June 10, 2008
1and1 was good at one time but in recent months we have had nothing but troubles. We have several managed dedicated servers and they have been offline for entire days three times costing us troubles with clients and several clients lost entire days of business.

Today, again, we were told early in the day the main server was down and would be swapped out in two hours. All day we heard the same story even from a supervisor named Ryan. Tonight once again we called as over 128 domains are still offline. Another call just now and we were told the ticket was never started. Since early today, for now around 10 hours all our clients sites have been offline.

Three times now in past two months. 1and1 in our opinion is not an option anymore. It has cost us stress, angry clients and one threat of having to pay a clients losses for the day.

We can not get a straight answer, been told all day the same story, so in fact, 1and1 is not an good host anymore. We have been withthem for 4 years. We are going to transfer out at great expenese. Our opinion, stay away from 1and1. They have issues with mail also. 
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1and1 User Review submitted by ntsuj_plig on December 21, 2007
Not sure of other's experience with 1and1 but for the one year that I have been using 1and1 one they are pretty good and reliable. It is one the cheapest web hosting provider that you can find right now. The only problem I have with it is that I was streaming mp3 with a php script and it cost error because there were too many people on my site so it wasn't really 1and1's fault since I am on a shared server. But without the streaming script it runs fine. I recommend 1and1 to others too. 
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1and1 User Review submitted by Brian on December 18, 2007
As if the other reviews on the site state that 1and1 does indeed suck, here is my review. They still do. Signed up with them in July 2007, canceled in early September due to the downtime of my site. They fought with me over the 90 day money back guarantee. Got $4.51 back after paying $29.99. What happened to the other 25 or so bucks? No response after 18 days and many emails to billing department. Waited an hour on hold to billing department, no response. Finally got back to me, said they credited me the rest of the money. Two weeks later, still wont respond and no money has been credited. This company is full of false hopes and is a bunch of liars and crooks. DO NOT GO WITH THIS COMPANY, you will regret it. 
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1and1 User Review submitted by Lucas on December 15, 2007
Pricing with 1and1 is incredibly competitive; and the variable offers of service (such as Hosting Exchange, SharePoint, VPS, Dedicated, etc) can potentially allow for simplicity of a site or IT admin.

Unfortunately 1and1's service is incredibly lackluster. While I give them credit for providing a phone number that always reaches a human, and not a phone tree, speaking to someone from India who has no idea what my problem is or what I'm saying can be overwhelmingly frustrating.

1and1's policy on changing/transferring hosting accounts or account types or moving domains from one package to another is ridiculous. Their backups are non-existent. When I've asked to have a brick layer restore, silence fills the other end of the phone line.

While I've never had shared hosting issues with them, I did try out their VPS service. Three words for you: Horr-i-ble. The 'burstable' RAM was a total joke and non-existent. My server crashed 42 times - this was before I EVER PUT ANYTHING ON IT. They refused to refund any money and claimed that the risk was part of the TOS.

I would strongly implore ANYONE to select ANY other hosting company for ANY of their hosting needs - it's for your benefit. 
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